1. Introduction
These Terms and Conditions govern the use of the website https://leunamzerep.github.io/AC4GROUP/ (opens in a new tab) and the hiring of AC4 Group's services.
By browsing the website or contacting us, you accept these terms. If you do not agree, please do not use the website.
The specific conditions of each service are set out in the written agreement between the parties (accepted proposal or contract). If there are differences between this text and that agreement, the agreement prevails.
2. Provider information
AC4 Group is a brand operated by an individual and provides its services remotely from Bogotá, Colombia.
- Name: Andrés Felipe Correal Hernández
- Identification: C.C. 1031174405
- Address for notices: Cl 46a Sur #23B-42, Bogotá
- Email: andrescorreal2803@gmail.com
- WhatsApp: +57 310 799 3836
3. Scope of services
AC4 Group provides digital marketing services focused on Meta Ads campaigns (Facebook and Instagram). They are offered in three monthly packages: Platinum, Gold and Black. The content of each package is published on this website.
The Black package includes website creation, maintenance and updates, and pixel installation. These services may be provided directly or through partners, with the scope agreed in writing.
We do not provide legal, accounting, tax or financial advice.
4. Free diagnosis
The initial diagnosis is free of charge and does not oblige you to hire us. Its purpose is to understand your business and propose the right package and budget for you.
5. Prices and payments
- Published prices ("from") are in United States dollars (USD), are monthly and are for reference only.
- The final price is defined according to your business goals and is communicated to you in writing before you accept it.
- Payment terms: in arrears (at the end of each month), by bank transfer using a Bre-B key. If paid in Colombian pesos, the official exchange rate (TRM) on the payment date applies.
- If payment is more than five (5) calendar days overdue, we may pause campaign management until payment is brought up to date.
6. Ad spend
Ad spend is NOT included in the price of the packages. You pay it directly to Meta with your own payment method, linked to your ad account.
We recommend a starting daily budget of 4 to 5 USD per campaign. This is a recommendation, not a mandatory minimum. You decide and approve the budget for each campaign.
7. No guarantee of results
We design, run and optimize your campaigns based on data and best practices. Our obligation is one of means, not of results.
We do not guarantee a specific number of sales, leads, messages or followers, or a specific cost per result. These depend on factors beyond our control, such as:
- Meta's algorithms and policies;
- competition;
- your product, your price and your customer service;
- the quality of the creatives;
- the budget invested.
The case results published on this website are real but specific to each client, and they do not constitute a promise.
8. Client responsibilities
- Deliver on time the photos and videos, the business information and the access needed to your Meta accounts.
- Guarantee that you hold the rights or licenses to the material you give us (images, videos, music, trademarks).
- Guarantee that your products, services and advertising comply with Colombian law and the rules of your industry. For example, health and aesthetic services have their own advertising rules.
- Comply with Meta's Advertising Policies. We will let you know if we detect a risk, but the final decision and responsibility for what is advertised are yours.
- Reply to messages from your potential customers. The final conversion also depends on your customer service.
While materials, access or replies are missing, service timelines are suspended.
9. Your accounts and access
Your Meta business and ad accounts, pages and profiles belong to you. AC4 Group works with the access you grant and never takes ownership of them.
When the service ends, you can remove our access at any time.
We are not responsible for suspensions, restrictions or rejections of ads or accounts decided by Meta. If they occur, we will support you through the review process available on the platform.
10. Term, cancellation and refunds
- No minimum commitment. You can cancel the service at any time with written notice (WhatsApp or email). When you cancel, you pay for the service provided up to the cancellation date.
- Right of withdrawal. If you hire us remotely as a consumer under Law 1480 of 2011, you may withdraw within five (5) business days after hiring, provided that the service has not started with your agreement. In that case we will not charge you for the service and, if you already made a payment, we will refund it within a maximum of thirty (30) calendar days. Once the service starts with your agreement, the right of withdrawal no longer applies, as provided by law.
- Our non-performance. If we do not provide the service in whole or in part, we will not charge you for the part not provided and, if you already paid for it, we will refund it.
- Ad spend paid to Meta is not refundable by AC4 Group, because it is paid directly to that platform.
11. Confidentiality
We treat your business information and campaign metrics as confidential. We only publish them as a success story if you authorize it in writing.
12. Limitation of liability
To the extent permitted by law, AC4 Group's total liability is limited to the amount actually paid for the service in the month in which the event occurs. We are not liable for:
- lost profits or opportunity costs;
- reputational damage or business interruption;
- indirect damages;
- outages, policy changes or decisions by third parties (Meta, payment providers, hosting).
This limitation does not apply in cases of proven willful misconduct or gross negligence.
Nothing in this section limits the non-waivable rights that the law grants to consumers.
13. Intellectual property
The texts, logo, AC4 Group brand and design elements of this website belong to AC4 Group and may not be used without prior written authorization.
You retain ownership of your content: brand, photos, videos, texts and data. AC4 Group retains its methodology, templates and work structures.
14. Requests, complaints and claims
You can send us requests, complaints or claims via WhatsApp or to andrescorreal2803@gmail.com. We respond within a maximum of fifteen (15) business days.
The consumer protection authority in Colombia is the Superintendence of Industry and Commerce: https://www.sic.gov.co (opens in a new tab)
15. Personal data
The data you share with us is processed in accordance with our Privacy Policy.
16. Governing law and dispute resolution
These terms are governed by the laws of the Republic of Colombia. In the event of any dispute, the parties will try to reach a direct settlement within ten (10) business days after written notice. If no settlement is reached, they will go to conciliation and, if necessary, to the competent courts of Bogotá.
17. Changes to these terms
We may update these terms. The current version is the one published on this website, with its update date. Changes do not affect agreements already accepted.