1. Data controller
AC4 Group is a brand operated by an individual, domiciled in Bogotá, Colombia. It is responsible for processing the personal data it receives through this website and its contact channels, in accordance with Law 1581 of 2012 and Decree 1377 of 2013.
- Controller: Andrés Felipe Correal Hernández
- Identification: C.C. 1031174405
- Address for notices: Cl 46a Sur #23B-42, Bogotá
- Email: andrescorreal2803@gmail.com
- WhatsApp: +57 310 799 3836
2. Data we receive
This website has no forms and does not ask you to register. We only receive data when you choose to contact us:
- Via WhatsApp, email or Instagram: your name, your number or username, your email and any information you share about your business.
- If you hire our services:
- the contact and billing data needed for the business relationship;
- the access you grant us to your Meta business accounts (Meta Business Suite, ad accounts, pages and profiles);
- your campaign metrics.
- Technical data: when you visit the website, the hosting service (GitHub Pages) may log data such as your IP address, your browser and the date of your visit, for technical and security reasons.
We do not ask for sensitive data (health, racial or ethnic origin, sexual orientation, religion, biometric data, among others) and we ask you not to send it. If your business handles this type of information (for example, an aesthetic clinic), do not share your patients' or customers' data with us. We do not need it to create your campaigns.
This website is not intended for minors.
3. How we use your data
- To reply to your messages and give you information about our services.
- To carry out your free diagnosis and prepare a proposal, if you request one.
- To provide the contracted service: setting up, launching, monitoring, optimizing and reporting on your campaigns.
- To manage the business relationship (communications, billing and support).
- To keep the website secure.
We do not use your data for any other purpose without asking for your authorization first. We will not send you advertising you have not requested.
4. Your authorization
When you write to us through any of our channels, you authorize us to use the data you share for the purposes of this policy. You can revoke that authorization at any time by writing to andrescorreal2803@gmail.com.
5. Your business data in campaigns
When managing your campaigns, we access the information in your Meta business accounts only with the permission you grant us and solely to provide the service. In that case, you are the controller of your own customers' data (for example, contact lists for custom audiences), and AC4 Group acts as a processor that handles it on your behalf.
When the business relationship ends, you can remove our access at any time. We recommend that you do so.
We do not share your metrics or business information with third parties. We only publish a client's results as a success story if they authorize it in writing.
6. Third-party services
- GitHub Pages: hosts this website.
- WhatsApp and Instagram (Meta): if you contact us through these channels or use their links, their own privacy policies apply.
- Gmail (Google): receives the emails you send us.
Some of these providers process data on servers outside Colombia, for example in the United States. By contacting us through these channels, you expressly authorize that transfer.
We do not sell, rent or share your data with third parties for commercial purposes.
7. Cookies and local storage
This website does not use cookies, tracking pixels, or analytics or advertising tools. It may only store your language preference (Spanish or English) in your browser. That preference does not identify you and you can delete it from your browser settings.
If you click links to social networks, those sites may use their own cookies, outside our control.
8. How long we keep your data
We keep your data for as long as needed to answer your inquiry or for the duration of the business relationship. After that, we keep it only for as long as required by legal or accounting obligations. You can request its deletion earlier, except when the law requires us to keep it.
9. Your rights
As the data subject, you can:
- Access, update and correct your data.
- Request proof of the authorization you gave us.
- Be informed about how we use your data.
- Revoke your authorization and request the deletion of your data, when the law allows it.
- Access your data free of charge.
- File complaints with the Superintendence of Industry and Commerce (https://www.sic.gov.co (opens in a new tab)) for violations of the law.
10. How to exercise your rights
Write to us at andrescorreal2803@gmail.com with:
- your name;
- the channel you used to contact us;
- what you are requesting.
We respond to inquiries within a maximum of ten (10) business days and to complaints within a maximum of fifteen (15) business days from the date we receive them. If we need more time, we will tell you why and give you a new date, as the law allows.
11. Security
We apply reasonable measures to protect your data:
- encrypted connection (HTTPS) on the website;
- restricted access to our email and messaging accounts;
- use of the access to your business accounts only for the contracted service.
No system is completely secure, so we cannot guarantee absolute protection.
12. Changes to this policy
We may update this policy. The current version is the one published on this website, with its update date.